Contact
Tell us the model number and what the unit is doing, and we will come back with the earliest visit we can genuinely keep. If it is faster to talk it through, call — the line is answered by somebody who books the work, not by a menu.
Three ways to reach us
All three reach the same people. Nothing here goes to a call center in another state.
Call (305) 570-1472. Calls and booking requests: 24/7. If we are on a job, leave the model number and what the unit is doing, and we call back.
Book a visit. The form on this page takes about two minutes and is the surer route at night. It reaches the same schedule the phone does.
Write to [email protected]. For anything that is not urgent — a quote to look over, an invoice, a question about a repair we have already done.
Before you call
None of them are required. Each one moves the conversation from guessing to booking.
Questions people ask first
No. We are an independent repair company working in Miami, and we are not affiliated with, authorized by, or endorsed by Sub-Zero. If your unit is still under the manufacturer's warranty, call them first: a repair by anybody else can end that cover.
Calls and booking requests: 24/7. Calls outside working hours reach the same schedule; we answer them in the order they arrive, and the form is the surer route if you are writing at night.
Miami-Dade, Broward and Palm Beach counties. If you are on the edge of that, ask — the answer depends on the day rather than on a line on a map.
We can give you the range this kind of repair usually falls in, and we do. We will not give you a firm figure before somebody has seen the unit: the same symptom has causes that differ by a factor of ten, and a confident number on the phone is a number designed to win the booking.
There is a diagnostic charge, and it is credited toward the repair when you go ahead with it. The figure is on the booking form and on every cost page on this site.
The model number and a line about the symptom is enough to get started.
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